What we do
TRAINING DRILLS & PROCESS AUDITS
It’s all about ‘service’ & ‘moving it fast’ in the Quick Service Industry (QSR). We help clearly define service standards and specialize in using the ‘drill’ methodology to impart these skills. Process audits are then put in place to ensure adherence.
SOFT SKILLS & PROCESS AUDITS
Soft skills are extremely important in the Hospital and Medical services sector. We specialize in inculcating warm customer care among the client interacting staff. This is done through a dynamic blend of customized training and rigorous process audits.
SALES & STORE MANAGING SKILLS
Customer facing staffs are the lifeline of Retail Lifestyle stores. We focus on developing customized training programs for them that include product training, selling & customer interaction skills. Managing a store calls for a different set of skills. We design & execute programs for Store Managers and Area Managers which include business & retail analytics, people management skills. These enable better store management and performance. Online retailing is here to stay. We focus on skilling the front end people who enable this to happen in basic customer interaction skills.
Conversations rule our lives. People communicate every day, with both internal and external customers. We train people in key people interaction skills in both ‘face to face’ and telephone conversations. This communication skills program includes grooming & deportment, voice & body language.
PROCESS TRAINING & CUSTOMER DELIGHT
Service provides the cutting edge in the Fine dining and hospitality sector. Adherence to set processes as well as ‘service with a smile’ ensures customer delight. We focus on skills required for both. Process training ensures compliance with standard operating procedures. Customer interaction skills, both ‘face to face’ and telephone conversations are customized to ensure customer delight.
TRAINING CONTENT & GAMIFICATION
We specialize in designing & developing training content which includes videos, photography and animation. This enables easier training delivery and learnability. Gamification is used to reinforce training in a fun filled manner.
SELLING & NEGOTIATION SKILLS
Selling skills are essential to any organization. We develop client specific training programs on selling skills across different sectors, including manufacturing. This includes value selling, sales management and negotiation skills.
MANAGERIAL DEVELOPMENT INITIATIVES
Having managerial skills are integral to becoming effective managers. We design and deploy programs which enable managers learn key skills to function as effective managers. These skills aid both individual and team performance in the organization.